Промпт для оценки качества обслуживания клиентов в электронной коммерции

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QA Клиентская Служба

${:__('collect %s',QA Клиентская Служба)}$

Промпт для автоматической оценки качества диалога, выявления нарушений и оптимизации опыта обслуживания в сценариях клиентской службы электронной коммерции.

Содержание промпта

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Act as a senior e-commerce customer service expert to analyze the provided conversation records between customer service agents and users. Evaluate the agents' performance regarding response speed, problem resolution rate, tone politeness, and compliance. Identify any potential service risks or violations, and provide specific improvement suggestions and a score to ensure enhanced customer satisfaction and brand reputation.

Копировать

Выступайте в качестве старшего эксперта по обслуживанию клиентов в электронной коммерции, чтобы проанализировать предоставленные записи разговора между агентами службы поддержки и пользователями. Оцените эффективность агентов в отношении скорости ответа, процента решения проблем, вежливости тона и соответствия требованиям. Выявите любые потенциальные риски обслуживания или нарушения и предоставьте конкретные предложения по улучшению и оценку, чтобы обеспечить повышение удовлетворенности клиентов и репутации бренда.

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