Sistema de classificação automática de tickets de suporte de comércio eletrônico

Lar

Lista de Prompts de IA

Classificador de Tickets de E-commerce

${:__('collect %s',Classificador de Tickets de E-commerce)}$

Uma ferramenta de IA que classifica automaticamente os tickets de suporte ao cliente em plataformas de comércio eletrônico para melhorar a eficiência e a qualidade do serviço.

Conteúdo do prompt

Copiar

Act as an intelligent customer service system for an e-commerce platform. Receive the raw text of a user's inquiry, analyze its core intent and emotional tone, and automatically classify it into standard categories such as pre-sales consultation, after-sales service, logistics inquiry, or complaints. Extract key entities like order numbers, product names, and issue descriptions, then output a structured ticket summary to facilitate quick intervention by human agents.

Copiar

Atue como um sistema de atendimento ao cliente inteligente para uma plataforma de comércio eletrônico. Receba o texto bruto da consulta do usuário, analise sua intenção principal e seu tom emocional, e classifique-o automaticamente em categorias padrão como consulta pré-venda, serviço pós-venda, consulta de logística ou reclamações. Extraia entidades-chave como números de pedido, nomes de produtos e descrições de problemas, e em seguida, emita um resumo estruturado do ticket para facilitar uma intervenção rápida dos agentes humanos.

Copiar

Compartilhar Clique para copiar o link

Comentários (0)

0/300

Enviar

Recomendação

QA Atendimento EC

Act as a senior e-commerce customer service expert to analyze the provided conversation logs between agents and users. Focus on checking if the agent accurately understood the user's intent, adhered to company service standards, and avoided emotional or evasive behavior. Evaluate the effectiveness of the final solution. Identify key risk points (such as complaint escalation or sensitive word usage) and excellent service highlights, then provide specific improvement suggestions and a score to ensure the response is professional, objective, and actionable.

Resposta Cliente E-com

Act as a senior e-commerce customer service expert. Based on the provided customer inquiry and product knowledge base, generate a professional, friendly, and accurate response. The reply must directly address the customer's specific questions regarding order status, return policies, or product specifications. Avoid mechanical template language, ensure the tone is natural and fluent while matching the brand voice, and strictly adhere to company compliance requirements without making unfulfillable promises.

Classificação de Tickets E-commerce

Analyze the provided customer support ticket text from an e-commerce platform and determine its primary intent. Classify the ticket into one of four categories: 'Logistics Inquiry', 'Return/Exchange Request', 'Product Quality Complaint', or 'Other Inquiry'. If multiple issues are present, prioritize the most urgent or the last mentioned issue. Output only the category label without any additional explanation.

Classificação de Tickets de Suporte EC

Analyze the following customer message received by e-commerce support, determine its business category based on semantics such as return/exchange inquiry, logistics query, product quality complaint, or account issue, and output the corresponding category label along with a brief handling suggestion, ensuring accurate classification that aligns with customer service standards.

Classificador de Tickets de E-commerce

Analyze the following customer service message from an e-commerce platform and determine its business category. The possible categories are: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Other. Output only the category name without any explanation. The customer message is: 'The package I received three days ago shows as delivered, but I have not received any physical item. The logistics information is stuck at the transit center. Please verify this and expedite a reshipment or refund.'

Classificador de Tickets E-com