Clasificador automático de tickets de soporte de comercio electrónico

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Clasificador de tickets de comercio electrónico

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Identifique y clasifique automáticamente los tickets de consulta de usuarios recibidos por el servicio de atención al cliente de comercio electrónico basados en la tecnología de procesamiento del lenguaje natural para mejorar la eficiencia de respuesta.

Contenido del prompt

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Please analyze the following user inquiry text received by e-commerce customer service, determine its business category based on semantics, such as logistics inquiry, return and exchange application, product consultation, or complaint suggestion, and output the corresponding category label and confidence score for subsequent handling by corresponding specialists.

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Analice el siguiente texto de consulta de usuario recibido por el servicio de atención al cliente de comercio electrónico, determine su categoría comercial según la semántica, como consulta logística, solicitud de devolución e intercambio, consulta de producto o sugerencia de queja, y emita la etiqueta de categoría correspondiente y el puntaje de confianza para el manejo posterior por especialistas correspondientes.

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