Sistema de clasificación automática de tickets de comercio electrónico con IA

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Clasificación de tickets de comercio electrónico

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Aproveche el procesamiento del lenguaje natural para analizar los tickets de servicio al cliente de comercio electrónico, identificar la intención y categorizarlos automáticamente en los módulos de postventa, logística o consulta de productos para mejorar la eficiencia.

Contenido del prompt

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Analyze the provided e-commerce customer consultation text to identify the core request and determine its business category. If the user mentions damaged, missing, or malfunctioning items, categorize it as an after-sales issue. If it involves delayed shipping, logistics updates, or lost packages, categorize it as a logistics issue. If it asks about product specifications, usage tutorials, or compatibility, categorize it as a product inquiry. Ignore emotional expressions and extract key facts for precise classification, outputting the corresponding standard business label.

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Analice el texto de consulta del cliente de comercio electrónico proporcionado para identificar la solicitud principal y determinar su categoría comercial. Si el usuario menciona artículos dañados, faltantes o defectuosos, clasifíquelo como un problema de postventa. Si se trata de retrasos en el envío, actualizaciones logísticas o paquetes perdidos, clasifíquelo como un problema logístico. Si se trata de especificaciones del producto, tutoriales de uso o compatibilidad, clasifíquelo como una consulta de producto. Ignore las expresiones emocionales y extraiga los hechos clave para una clasificación precisa, emitiendo la etiqueta comercial estándar correspondiente.

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