Asistente de Clasificación Automática de Tickets

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Clasificación de Tickets EC

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Identifique y clasifique automáticamente los tickets de consultas y quejas del servicio de atención al cliente de comercio electrónico utilizando tecnologías de procesamiento de lenguaje natural para mejorar la eficiencia de respuesta.

Contenido del prompt

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Please analyze the following user customer service conversation records from an e-commerce platform, determine the business category based on the content such as logistics inquiry, return or exchange application, product quality complaint, or account anomaly, extract key information like order number, problem description, and user sentiment, and finally output a structured ticket classification result for subsequent manual or automated processing.

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Por favor, analice los siguientes registros de conversación del servicio al cliente de usuarios de la plataforma de comercio electrónico, determine la categoría comercial según el contenido como consulta logística, solicitud de devolución o cambio, queja de calidad del producto o anomalía de cuenta, extraiga información clave como el número de pedido, descripción del problema y tendencia del estado de ánimo del usuario, y finalmente emita un resultado de clasificación de tickets estructurado para el procesamiento manual o automatizado posterior.

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