IA Clasificación de Tickets EC

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Clasificación de Tickets EC

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Utilice IA para identificar y clasificar automáticamente los tickets de consulta de usuarios recibidos por el servicio de atención al cliente de EC para mejorar la eficiencia del procesamiento.

Contenido del prompt

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Please analyze the content of the following user customer service tickets from an e-commerce platform, determine which category their core request belongs to based on the conversation context (logistics inquiry, return/exchange application, product quality complaint, or price consultation), and output the corresponding category label along with a brief reason.

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Analice el contenido de los siguientes tickets de atención al cliente de usuarios de una plataforma de comercio electrónico, determine a qué categoría pertenece su solicitud principal (consulta logística, solicitud de devolución/cambio, queja de calidad del producto o consulta de precios) según el contexto de la conversación y genere la etiqueta de categoría correspondiente junto con una breve justificación.

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