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Tmall Supermarket Marks 15th Anniversary With AI Agent Chao Miao

Tmall Supermarket Marks 15th Anniversary With AI Agent Chao Miao

September 28, 2026
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Tmall Supermarket unveiled its AI-powered intelligent agent, "Chao Miao 1.0," during its 15th Anniversary Merchant Conference, signaling a shift toward intelligent scheduling in online retail. This advanced solution features 16 specialized sub-agents that streamline the entire business lifecycle, from initial product planning to comprehensive supply chain management.

As the first AI retail agent deployed nationwide, "Chao Miao" addresses the intricate operational dynamics of modern retailers. It focuses on optimizing the end-to-end design of online supermarkets, empowering brand owners with precise decision-making support and enhanced operational efficiency.

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Data-Driven Insights Boost New Product Success Rates

Previously, new product planning relied heavily on the subjective experience of operations staff, with data playing a secondary role, resulting in high trial-and-error costs for brands. "Chao Miao" now simulates sales outcomes across various scenarios prior to launch, enabling accurate predictions of market feedback.

This intelligent agent automatically extracts key product details—such as main images, titles, and selling points—and concurrently develops targeted marketing strategies. Early trials with Tmall Supermarket’s private label, "Selected," demonstrate a new product success rate of nearly 30%, significantly surpassing industry averages.

End-to-End Intelligent Scheduling Drives Retail Efficiency

"Chao Miao" functions as more than a simple tool; it acts as a central management hub integrated with Tmall Supermarket’s core database and brand graph. Merchants simply input their business requirements, and the system automatically coordinates sub-modules, including business diagnostics and intelligent replenishment.

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