Klarna CEO Launches AI Hotline for Direct Customer Calls

Klarna's Innovative AI Hotline Allows Customers to Speak With Their CEO's Digital Clone

Following his groundbreaking use of artificial intelligence to handle investor relations, Klarna CEO Sebastian Siemiatkowski has launched another AI initiative - customers can now share feedback directly with an AI version of himself through a dedicated phone line.

The interactive CEO hotline uses voice cloning technology trained on Siemiatkowski's actual voice patterns, communication style, and professional knowledge base. According to company materials, this digital assistant accurately represents the chief executive's perspectives while gathering valuable customer insights.

How the AI Hotline Works

The innovative feedback system operates through several sophisticated technical components:

• Voice Interaction: Callers engage in natural conversations with the AI assistant modeled after Siemiatkowski's voice and speech patterns
• Real-Time Analysis: Advanced language processing algorithms instantly transcribe and summarize each call
• Instant Reporting: Key insights feed directly into Klarna's innovation management platform
• Rapid Response: Product teams review prioritized suggestions daily for immediate implementation

The company emphasizes this isn't just a novelty feature - they've established mechanisms to convert customer input into tangible product enhancements within 24 hours when warranted.

Global Availability Today

Customers in key markets can currently access the CEO AI hotline through these dedicated numbers:

• United States: +1 (424) 667-5385
• Sweden: +46 8 525 125 94

During testing, the assistant demonstrated remarkable focus on its core function, consistently steering conversations back to product feedback even when presented with unrelated queries. For example, when asked about Fortnite characters, it politely refocused the discussion on Klarna services.

The Future of Executive Communication

Klarna's initiative represents a significant evolution in executive-customer engagement:

• 24/7 Accessibility: Customers gain direct access to executive insights anytime
• Scalable Engagement: AI enables personalized interactions at enterprise scale
• Data-Driven Improvements: Structured feedback accelerates product innovation

This launch follows OpenAI's recent introduction of a general-purpose AI phone assistant, signaling growing adoption of voice-based AI interfaces across industries.