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電商客服工單分類
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基於自然語言處理技術，自動識別並分類電商客服收到的用戶諮詢工單，提升響應效率。
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Please analyze the following user inquiry text received by e-commerce customer service, determine its business category based on semantics, such as logistics inquiry, return and exchange application, product consultation, or complaint suggestion, and output the corresponding category label and confidence score for subsequent handling by corresponding specialists.
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請分析以下電商客服收到的用戶諮詢文本，根據語義判斷其所屬的業務類別，如物流查詢、退換貨申請、產品諮詢或投訴建議，並輸出對應的分類標籤及置信度分數，以便後續由對應專員處理。
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