電商工單自動分類助手

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電商工單分類

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指導AI根據用戶留言內容，自動識別並分類電商客服工單類型，如物流查詢、退換貨申請或產品諮詢，以便快速分派給對應部門處理。

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複製

Read the following conversation between a user and an e-commerce customer service representative, analyze the core intent, and classify it into one of the predefined ticket types: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Price Dispute, or Other. Output only the final classification label without any explanatory text or reasoning process, ensuring the result is accurate and compliant with business standards.

複製

請閱讀以下用戶與電商客服的對話記錄，分析用戶的核心訴求，並將其歸類為預定義的工單類型之一：物流查詢、退換貨申請、產品質量問題、價格爭議或其他。請僅輸出最終的分類標籤，不要輸出任何解釋性文字或推理過程，確保分類結果準確且符合業務規範。

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