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電商客服工單分類
AI
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基於自然語言處理技術，自動識別並分類電商客服收到的用戶諮詢與投訴工單，提升響應效率。
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Analyze the following customer message received by e-commerce support, determine its business category based on semantics, such as logistics inquiry, return or exchange application, product quality complaint, or price consultation, and output the corresponding category label.
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請分析以下電商客服收到的用戶消息，根據語義判斷其所屬的業務類別，如物流查詢、退換貨申請、產品質量投訴或價格諮詢，並輸出對應的分類標籤。
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