Asistente de Clasificación Automática

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Lista de Prompts de IA

Clasificación de Tickets E-com

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Instruye a la IA a analizar los mensajes de los usuarios y clasificar automáticamente los tickets de servicio al cliente de comercio electrónico en tipos como logística, devoluciones o consultas.

Contenido del prompt

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Read the following conversation between a user and an e-commerce customer service representative, analyze the core intent, and classify it into one of the predefined ticket types: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Price Dispute, or Other. Output only the final classification label without any explanatory text or reasoning process, ensuring the result is accurate and compliant with business standards.

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Lea el siguiente registro de conversación entre un usuario y un representante del servicio al cliente de comercio electrónico, analice la solicitud principal del usuario y clasifíquela en uno de los tipos de tickets predefinidos: Consulta logística, Solicitud de devolución/intercambio, Problema de calidad del producto, Disputa de precios u Otro. Genere únicamente la etiqueta de clasificación final sin ningún texto explicativo o proceso de razonamiento, asegurándose de que el resultado sea preciso y cumpla con los estándares comerciales.

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