ECチケット自動分類アシスタント

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ECチケット分類

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ユーザーのメッセージを分析し、物流、返品、問い合わせなどのタイプにECカスタマーサービスチケットを自動的に分類するようAIに指示します。

プロンプト内容

コピー

Read the following conversation between a user and an e-commerce customer service representative, analyze the core intent, and classify it into one of the predefined ticket types: Logistics Inquiry, Return/Exchange Request, Product Quality Issue, Price Dispute, or Other. Output only the final classification label without any explanatory text or reasoning process, ensuring the result is accurate and compliant with business standards.

コピー

以下のユーザーとECカスタマーサービス担当者との会話記録を読み、ユーザーの核心的な要求を分析し、物流問い合わせ、返品・交換申請、製品品質問題、価格紛争、その他のいずれかの定義済みチケットタイプに分類してください。最終的な分類ラベルのみを出力し、説明や推論プロセスは出力せず、結果が正確でビジネス基準に準拠していることを確認してください。

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