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電商工單分類
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利用AI自動識別並分類電商客戶諮詢工單，提升回應效率與服務品質。
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Analyze the following customer inquiry text from an e-commerce platform and determine its business category based on semantics, including return/exchange requests, logistics queries, product inquiries, or complaints/suggestions. Output only the classification label without explanation or additional notes to ensure accurate categorization for subsequent automated processing.
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請分析以下來自電商平台的客戶諮詢文本，根據語義判斷其所屬的業務類別，包括退換貨申請、物流查詢、產品諮詢或投訴建議。請僅輸出分類結果標籤，無需提供解釋或額外說明，確保分類準確以支持後續自動化處理流程。
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