Thena

Thena Product Information

What is Thena?

Thena is an AI-powered customer support platform designed for modern B2B teams. It consolidates ticket resolution, account management, and customer delight into one powerful platform. Thena provides omni-channel support across Slack, Discord, Email, Microsoft Teams, and web chat, merging AI with human intelligence for next-generation ticketing. It facilitates autonomous support, workflow automation, centralized customer data, and seamless integrations with various apps and APIs.

How to use Thena?

Thena consolidates messages from all customer channels into organized tickets. Users can utilize AI to handle support tasks autonomously, such as replying to customers, updating fields, generating tickets, and escalating issues. The platform automates workflows by combining human and AI actions, centralizes customer information in unified accounts, and connects with other tools. Teams can manage tickets across multiple boards, create groups with custom assignment rules, auto-assign tickets, customize fields, define SLAs, and monitor performance metrics.

Thena's Core Features

Omni-channel support (Slack, Discord, Email, MS Teams, Web chat)

AI + human intelligence for next-generation ticketing

Autonomous support & service (AI-powered task automation)

Multi-persona ticketing with customizable boards and role-based controls

Automated workflows combining human and AI actions

Centralized customer data in Accounts

App integrations and API access

AI detection, summarization, tagging, assistant, auto-replies, and co-pilot for tickets

Enterprise-grade security

Custom fields, SLA definition, notifications, and routing

Knowledge base management

CSAT collection and tracking

Performance insights and analytics

Thena's Use Cases

Efficiently resolving customer support tickets across multiple communication channels.

Automating routine support tasks and responses with AI agents.

Managing and centralizing customer account data for improved team collaboration.

Streamlining team processes using customizable ticketing boards and role-based access.

Tracking and managing support tickets directly within Slack and Microsoft Teams.

Converting emails and web chats into actionable, trackable tickets.

Gathering and analyzing customer satisfaction (CSAT) feedback.

Automating repeatable ticket flows and internal team collaboration.

FAQ from Thena

What is Thena?

What AI features does Thena provide?

Is there a free plan available for Thena?

Which communication platforms does Thena connect with?

Can Thena automate support tasks?

• Thena Support Email & Customer service contact & Refund contact etc.

  For more contact options, visit the contact us page()

• Thena Company

  Company name: Pivoting Owl Inc. .

  Company address: .

  To learn more about Thena, please visit the about us page().

• Thena Login

  Thena Login Link: https://dashboard.thena.ai/login

• Thena Sign up

  Thena Sign up Link: https://dashboard.thena.ai/signup

• Thena Pricing

  Thena Pricing Link: https://www.thena.ai/pricing

• Thena Youtube

  Thena Youtube Link: https://www.youtube.com/@thenaplatform

• Thena Linkedin

  Thena Linkedin Link: https://www.linkedin.com/company/thena-platform

• Thena Twitter

  Thena Twitter Link: https://x.com/thenaplatform

Thena Screenshot