Автоматический Классификатор Тикетов

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Классификация Тикетов

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Автоматически идентифицируйте и классифицируйте запросы и жалобы службы поддержки клиентов с помощью обработки естественного языка.

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Analyze the following customer service message received by an e-commerce platform and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Others. Output only the category name without explanation. For instance, if the user says 'My package hasn't moved for three days', classify it as Logistics Inquiry; if the user says 'The clothes faded after washing', classify it as Product Quality Complaint. Accurately categorize the input text.

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Проанализируйте следующее сообщение службы поддержки, полученное платформой электронной коммерции, и определите его бизнес-категорию. Категории включают: Запрос о логистике, Запрос на возврат/обмен, Жалоба на качество продукта, Спор о цене, Проблема с аккаунтом и Другое. Выводите только название категории без объяснений. Например, если пользователь говорит 'Мой пакет не двигался три дня', классифицируйте его как Запрос о логистике; если пользователь говорит 'Одежда полиняла после стирки', классифицируйте его как Жалоба на качество продукта. Точно классифицируйте входной текст.

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