Sistema de classificação automática de tickets de suporte EC

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Classificador de tickets EC

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Uma ferramenta de IA que categoriza automaticamente os tickets de suporte ao cliente no comércio eletrônico com base no processamento de linguagem natural.

Conteúdo do prompt

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Please analyze the following customer message received by an e-commerce support team and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, and General Consultation. Read the user's input carefully, extract key information such as order numbers, product names, and problem descriptions, and then classify the message into one of the five predefined categories based on established standards. If the message involves multiple issues, select the most urgent or core issue for classification. Finally, output the result in JSON format, including the original message, the predicted category, and a confidence score, ensuring the classification is accurate and meets actual business needs.

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Por favor, analise a seguinte mensagem do cliente recebida por uma equipe de suporte de comércio eletrônico e determine sua categoria comercial. As categorias incluem: Consulta logística, Solicitação de devolução/troca, Reclamação sobre a qualidade do produto, Disputa de preços e Consulta geral. Leia atentamente a entrada do usuário, extraia informações-chave como números de pedido, nomes de produtos e descrições de problemas e, em seguida, classifique a mensagem em uma das cinco categorias predefinidas com base em padrões estabelecidos. Se a mensagem envolver múltiplos problemas, selecione o problema mais urgente ou central para a classificação. Finalmente, emita o resultado no formato JSON, incluindo a mensagem original, a categoria prevista e uma pontuação de confiança, garantindo que a classificação seja precisa e atenda às necessidades comerciais reais.

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