Automatischer E-Commerce-Ticket-Klassifikator

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E-Commerce Ticket-Klassifizierung

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Identifizieren und klassifizieren Sie automatisch Kundenanfragen und -beschwerden mithilfe der natürlichen Sprachverarbeitung.

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Analyze the following customer service message received by an e-commerce platform and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Others. Output only the category name without explanation. For instance, if the user says 'My package hasn't moved for three days', classify it as Logistics Inquiry; if the user says 'The clothes faded after washing', classify it as Product Quality Complaint. Accurately categorize the input text.

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Analysieren Sie die folgende vom E-Commerce-Plattform erhaltene Kundenservice-Nachricht und bestimmen Sie ihre Geschäftskategorie. Die Kategorien umfassen: Logistikanfrage, Rückgabe/Umtauschanfrage, Produktqualitätsbeschwerde, Preisstreitigkeit, Kontoproblem und Sonstiges. Geben Sie nur den Kategoriennamen ohne Erklärung aus. Wenn der Benutzer beispielsweise sagt 'Mein Paket hat sich drei Tage lang nicht bewegt', klassifizieren Sie es als Logistikanfrage; wenn der Benutzer sagt 'Die Kleidung ist nach dem Waschen ausgebleicht', klassifizieren Sie sie als Produktqualitätsbeschwerde. Klassifizieren Sie den Eingabetext genau.

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