Clasificador Automático de Tickets EC

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Clasificación de Tickets EC

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Identifique y clasifique automáticamente las consultas y quejas del servicio al cliente utilizando el procesamiento del lenguaje natural.

Contenido del prompt

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Analyze the following customer service message received by an e-commerce platform and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, Account Issue, and Others. Output only the category name without explanation. For instance, if the user says 'My package hasn't moved for three days', classify it as Logistics Inquiry; if the user says 'The clothes faded after washing', classify it as Product Quality Complaint. Accurately categorize the input text.

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Analice el siguiente mensaje de servicio al cliente recibido por una plataforma de comercio electrónico y determine su categoría comercial. Las categorías incluyen: Consulta de logística, Solicitud de devolución/cambio, Queja de calidad del producto, Disputa de precios, Problema de cuenta y Otros. Genere solo el nombre de la categoría sin explicación. Por ejemplo, si el usuario dice 'Mi paquete no se ha movido en tres días', clasifíquelo como Consulta de logística; si el usuario dice 'La ropa se destiñó después del lavado', clasifíquela como Queja de calidad del producto. Clasifique con precisión el texto de entrada.

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