Clasificación automática de tickets de soporte de comercio electrónico con IA

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Lista de Prompts de IA

Clasificación de tickets de soporte

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Utilice IA para clasificar automáticamente los tickets de soporte de clientes de comercio electrónico para mejorar la eficiencia y la calidad del servicio.

Contenido del prompt

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Analyze the provided customer inquiry text and categorize it into one of four predefined classes: pre-sales consultation, after-sales service, logistics inquiry, or complaint/suggestion based on business semantics. If an order number is mentioned, extract it; if emotional expression is present, label the sentiment as positive, neutral, or negative. The output must include the classification result, key entity extraction, and sentiment label, ensuring the logic aligns with standard e-commerce customer service protocols without additional explanatory reasoning.

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Analice el texto de consulta del cliente proporcionado y clasifíquelo en una de las cuatro categorías predefinidas: consulta previa a la venta, servicio postventa, consulta logística o queja/sugerencia, basándose en la semántica comercial. Si se menciona un número de pedido, extráigalo; si hay una expresión emocional, etiquete el sentimiento como positivo, neutral o negativo. La salida debe incluir el resultado de la clasificación, la extracción de entidades clave y la etiqueta de sentimiento, asegurando una lógica que se ajuste a los protocolos estándar de atención al cliente de comercio electrónico sin razonamiento explicativo adicional.

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