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电商客服工单分类
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基于自然语言处理技术，自动识别并分类电商客户咨询工单，提升客服响应效率与准确率。
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Please analyze the following e-commerce customer inquiry text, determine its business category based on semantics such as logistics inquiry, return/exchange application, product consultation, or complaint/suggestion, and output the corresponding category label along with a confidence score to help the customer service team prioritize high-priority issues.
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请分析以下电商客户提交的咨询文本，根据语义判断其所属的业务类别，如物流查询、退换货申请、产品咨询或投诉建议，并输出对应的分类标签及置信度评分，以便客服团队优先处理高优先级问题。
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