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ECチケット分類
AI
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2
自然言語処理技術を用いて、EC顧客からの問い合わせチケットを自動的に識別・分類し、対応効率と精度を向上させます。
プロンプト内容
コピー
コピー
Please analyze the following e-commerce customer inquiry text, determine its business category based on semantics such as logistics inquiry, return/exchange application, product consultation, or complaint/suggestion, and output the corresponding category label along with a confidence score to help the customer service team prioritize high-priority issues.
コピー
以下のEC顧客からの問い合わせテキストを分析し、物流問い合わせ、返品・交換申請、製品相談、または苦情・提案などのビジネスカテゴリーを意味に基づいて判断し、対応するカテゴリラベルと信頼度スコアを出力してください。これにより、カスタマーサービスチームが優先度の高い問題を優先して処理できるよう支援します。
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