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電商客服工單分類
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基於自然語言處理技術，自動識別並分類電商客戶諮詢工單，提升客服響應效率與準確率。
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Please analyze the following e-commerce customer inquiry text, determine its business category based on semantics such as logistics inquiry, return/exchange application, product consultation, or complaint/suggestion, and output the corresponding category label along with a confidence score to help the customer service team prioritize high-priority issues.
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請分析以下電商客戶提交的諮詢文本，根據語義判斷其所屬的業務類別，如物流查詢、退換貨申請、產品諮詢或投訴建議，並輸出對應的分類標籤及置信度評分，以便客服團隊優先處理高優先級問題。
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