Clasificación automática de tickets de E-commerce

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Clasificador de tickets de E-commerce

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Identificación y categorización automáticas de tickets de consulta de clientes de E-commerce mediante procesamiento de lenguaje natural para mejorar la eficiencia y precisión.

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Please analyze the following e-commerce customer inquiry text, determine its business category based on semantics such as logistics inquiry, return/exchange application, product consultation, or complaint/suggestion, and output the corresponding category label along with a confidence score to help the customer service team prioritize high-priority issues.

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Por favor, analice el siguiente texto de consulta del cliente de E-commerce, determine su categoría comercial basándose en la semántica, como consulta de logística, solicitud de devolución/intercambio, consulta de producto o queja/sugerencia, y emita la etiqueta de categoría correspondiente junto con una puntuación de confianza para ayudar al equipo de servicio al cliente a priorizar problemas de alta prioridad.

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