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电商客服工单分类
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基于自然语言处理技术，自动识别并分类电商客服收到的用户咨询与投诉工单，提升响应效率。
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Analyze the following customer message received by e-commerce support, determine its business category based on semantics, such as logistics inquiry, return or exchange application, product quality complaint, or price consultation, and output the corresponding category label.
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请分析以下电商客服收到的用户消息，根据语义判断其所属的业务类别，如物流查询、退换货申请、产品质量投诉或价格咨询，并输出对应的分类标签。
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