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电商客服工单分类
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利用AI自动识别并分类电商客户咨询工单，提升响应效率与服务质量。
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Analyze the following customer inquiry text from an e-commerce platform and determine its business category based on semantics, including return/exchange requests, logistics queries, product inquiries, or complaints/suggestions. Output only the classification label without explanation or additional notes to ensure accurate categorization for subsequent automated processing.
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请分析以下来自电商平台的客户咨询文本，根据语义判断其所属的业务类别，包括退换货申请、物流查询、产品咨询或投诉建议。请仅输出分类结果标签，无需提供解释或额外说明，确保分类准确以支持后续自动化处理流程。
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