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電商工單分類
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利用AI自動識別並分類電商客戶諮詢工單，提升處理效率與準確性。
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Please analyze the following e-commerce customer inquiry ticket content, automatically categorize it into one of the four categories: 'Logistics Inquiry', 'Return/Exchange Application', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the basis for classification, ensuring that the classification results conform to actual business scenarios and are logically clear.
複製
請分析以下電商客戶提交的諮詢工單內容，根據業務語義將其自動歸類為‘物流查詢’、‘退換貨申請’、‘產品質量投訴’或‘其他諮詢’四類之一，並簡要說明分類依據，確保分類結果符合實際業務場景且邏輯清晰。
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