Classificação Automática de Tickets por IA

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Lista de Prompts de IA

Classificação de Tickets

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Use processamento de linguagem natural para analisar tickets de suporte de comércio eletrônico, identificar automaticamente tipos de problemas e roteá-los para departamentos relevantes, melhorando a eficiência de resposta e a satisfação do cliente.

Conteúdo do prompt

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Analyze the following e-commerce support ticket content, identify its core issue type, including logistics delay, product damage, refund request, or inquiry, and route it to the logistics, quality inspection, or finance department based on preset rules. Extract key entities such as order number, product name, and user sentiment, and finally output a structured classification result and suggested handling plan to ensure accurate classification and compliance with business standards.

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Analise o conteúdo do seguinte ticket de suporte de comércio eletrônico, identifique seu tipo de problema central, incluindo atraso logístico, dano ao produto, solicitação de reembolso ou consulta, e roteie-o para o departamento de logística, controle de qualidade ou finanças com base em regras predefinidas. Extraia simultaneamente entidades-chave como número do pedido, nome do produto e tendência emocional do usuário e, finalmente, emita um resultado de classificação estruturado e um plano de tratamento sugerido para garantir uma classificação precisa e conformidade com os padrões comerciais.

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