AI Auto-Classify Support Tickets

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E-commerce Ticket Class

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Use NLP to analyze e-commerce support tickets, automatically identifying issue types and routing them to relevant departments, improving response efficiency and customer satisfaction.

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Analyze the following e-commerce support ticket content, identify its core issue type, including logistics delay, product damage, refund request, or inquiry, and route it to the logistics, quality inspection, or finance department based on preset rules. Extract key entities such as order number, product name, and user sentiment, and finally output a structured classification result and suggested handling plan to ensure accurate classification and compliance with business standards.

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