Automatische KI-Klassifizierung von Tickets

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Support-Ticket-Klassifizierung

${:__('collect %s',Support-Ticket-Klassifizierung)}$

Verwenden Sie Natural Language Processing, um E-Commerce-Support-Tickets zu analysieren, Problemtypen automatisch zu identifizieren und an relevante Abteilungen weiterzuleiten, um die Antworteffizienz und Kundenzufriedenheit zu verbessern.

Prompt-Inhalt

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Analyze the following e-commerce support ticket content, identify its core issue type, including logistics delay, product damage, refund request, or inquiry, and route it to the logistics, quality inspection, or finance department based on preset rules. Extract key entities such as order number, product name, and user sentiment, and finally output a structured classification result and suggested handling plan to ensure accurate classification and compliance with business standards.

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Analysieren Sie den Inhalt des folgenden E-Commerce-Support-Tickets, identifizieren Sie den Kernproblemtyp, einschließlich Logistikverzögerung, Produktschaden, Rückerstattungsantrag oder Anfrage, und leiten Sie ihn basierend auf vordefinierten Regeln an die Logistik-, Qualitätsprüfungs- oder Finanzabteilung weiter. Extrahieren Sie gleichzeitig Schlüsselentitäten wie Bestellnummer, Produktname und Benutzerstimmung und geben Sie schließlich ein strukturiertes Klassifizierungsergebnis und einen vorgeschlagenen Behandlungsplan aus, um eine genaue Klassifizierung und Einhaltung der Geschäftsstandards zu gewährleisten.

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