Classification Automatique des Billets par IA

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Classification Billets Support

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Utiliser le traitement du langage naturel pour analyser les billets de support e-commerce, identifier automatiquement les types de problèmes et les acheminer vers les départements concernés, améliorant l'efficacité de réponse et la satisfaction client.

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Analyze the following e-commerce support ticket content, identify its core issue type, including logistics delay, product damage, refund request, or inquiry, and route it to the logistics, quality inspection, or finance department based on preset rules. Extract key entities such as order number, product name, and user sentiment, and finally output a structured classification result and suggested handling plan to ensure accurate classification and compliance with business standards.

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Analysez le contenu du billet de support e-commerce suivant, identifiez son type de problème central, y compris le retard logistique, les dommages au produit, la demande de remboursement ou la demande de renseignement, et acheminez-le vers le service logistique, le service de contrôle qualité ou le service financier selon des règles prédéfinies. Extrayez les entités clés telles que le numéro de commande, le nom du produit et la tendance émotionnelle de l'utilisateur, et produisez enfin un résultat de classification structuré et un plan de traitement suggéré pour garantir une classification précise et la conformité aux normes commerciales.

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