IA Classificação de Tickets EC

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Classificação de Tickets EC

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Use IA para identificar e classificar automaticamente os tickets de consulta de clientes de comércio eletrônico, melhorando a eficiência e precisão do processamento.

Conteúdo do prompt

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Please analyze the following e-commerce customer inquiry ticket content, automatically categorize it into one of the four categories: 'Logistics Inquiry', 'Return/Exchange Application', 'Product Quality Complaint', or 'Other Inquiry' based on business semantics, and briefly explain the basis for classification, ensuring that the classification results conform to actual business scenarios and are logically clear.

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Por favor, analise o conteúdo dos seguintes tickets de consulta de clientes de comércio eletrônico, classifique-os automaticamente em uma das quatro categorias: 'Consulta logística', 'Solicitação de devolução/troca', 'Reclamação de qualidade do produto' ou 'Outra consulta' com base na semântica comercial, e explique brevemente a base da classificação, garantindo que os resultados da classificação estejam em conformidade com os cenários comerciais reais e sejam logicamente claros.

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