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EricRoberts
EricRoberts
May 28, 2026

SoftBank and Microsoft are building an AI-driven customer service platform on Azure AI, moving from human-machine collaboration to full automation to tackle Japan's labor shortages and high costs. The system uses Azure OpenAI and AI Foundry for scalable, compliant voice and text interactions. SoftBank plans to commercialize the solution as an industry standard, reflecting AI's shift from passive tools to autonomous agents.

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