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レビュー・評価

ECレビュー修復

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レビュー・評価

ECプラットフォームのネガティブな評価に対し、プロフェッショナルで共感的かつ解決指向の返信を生成し、顧客感情とブランド評判のバランスを取ります。

プロンプト内容

コピー

Act as a senior e-commerce customer service expert. Draft a response to the following user review: 'Product quality is terrible, shipping was slow, terrible experience,' where the user is angry. Your reply must first sincerely apologize and acknowledge specific pain points (quality and logistics) without shifting blame. Second, offer a concrete compensation plan (such as partial refund or coupon) to demonstrate sincerity. Finally, invite the user to contact via private message to resolve remaining issues. The tone should be professional, gentle, and firm, aiming to restore trust and show brand responsibility, keeping the length under 100 words.

コピー

あなたはシニアECカスタマーサービス専門家として振る舞ってください。以下のユーザーレビューに対する返信を作成してください：レビュー内容は「商品の品質が最悪で、配送も遅く、体験もひどかった」、ユーザーは怒っています。あなたの返信はまず、責任転嫁を避けつつ、具体的な痛みポイント（品質と物流）を認識し心から謝罪する必要があります。次に、誠意を示すために具体的な補償計画（例：部分返金またはクーポン）を提供してください。最後に、残りの問題を解決するためにプライベートメッセージでの連絡を依頼します。トーンはプロフェッショナルで、穏やかかつ毅然としており、信頼回復とブランド責任の示すことを目指し、長さは100語以内に収めてください。

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