Генератор ответов на негатив

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Восстановление отзывов

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Обзор/Оценка

Генерируйте профессиональные, эмпатичные и ориентированные на решение ответы на негативные отзывы в электронной коммерции, балансируя между настроением клиента и репутацией бренда.

Содержание промпта

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Act as a senior e-commerce customer service expert. Draft a response to the following user review: 'Product quality is terrible, shipping was slow, terrible experience,' where the user is angry. Your reply must first sincerely apologize and acknowledge specific pain points (quality and logistics) without shifting blame. Second, offer a concrete compensation plan (such as partial refund or coupon) to demonstrate sincerity. Finally, invite the user to contact via private message to resolve remaining issues. The tone should be professional, gentle, and firm, aiming to restore trust and show brand responsibility, keeping the length under 100 words.

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Выступайте в роли старшего эксперта по обслуживанию клиентов электронной коммерции. Составьте ответ на следующий отзыв пользователя: 'Качество товара ужасное, доставка была медленной, опыт ужасный', где пользователь зол. Ваш ответ должен сначала искренне извиниться и признать конкретные болевые точки (качество и логистику) без перекладывания ответственности. Во-вторых, предложите конкретный план компенсации (например, частичный возврат или купон), чтобы продемонстрировать искренность. Наконец, пригласите пользователя связаться через личное сообщение, чтобы решить оставшиеся проблемы. Тон должен быть профессиональным, мягким и твердым, стремясь восстановить доверие и показать ответственность бренда, сохраняя длину менее 100 слов.

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