Gerador de Respostas Negativas

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Revisão/Avaliação

Reparo de Avaliações

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Revisão/Avaliação

Gere respostas profissionais, empáticas e orientadas para a solução a avaliações negativas de comércio eletrônico, equilibrando o sentimento do cliente e a reputação da marca.

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Act as a senior e-commerce customer service expert. Draft a response to the following user review: 'Product quality is terrible, shipping was slow, terrible experience,' where the user is angry. Your reply must first sincerely apologize and acknowledge specific pain points (quality and logistics) without shifting blame. Second, offer a concrete compensation plan (such as partial refund or coupon) to demonstrate sincerity. Finally, invite the user to contact via private message to resolve remaining issues. The tone should be professional, gentle, and firm, aiming to restore trust and show brand responsibility, keeping the length under 100 words.

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Atue como um especialista sênior em atendimento ao cliente de comércio eletrônico. Redija uma resposta à seguinte avaliação de usuário: 'A qualidade do produto é terrível, o envio foi lento, experiência horrível', onde o usuário está com raiva. Sua resposta deve primeiro se desculpar sinceramente e reconhecer pontos de dor específicos (qualidade e logística) sem jogar a culpa. Em segundo lugar, ofereça um plano de compensação concreto (como reembolso parcial ou cupom) para demonstrar sinceridade. Finalmente, convide o usuário a entrar em contato por mensagem privada para resolver problemas restantes. O tom deve ser profissional, suave e firme, visando restaurar a confiança e mostrar a responsabilidade da marca, mantendo o comprimento abaixo de 100 palavras.

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Act as a senior e-commerce customer service expert to analyze the following user review: 'Shipping was too slow, packaging was damaged, and customer service was rude. Never buying again.' First, identify the core pain points as shipping delay and packaging integrity. Second, assess the user's emotion as angry and disappointed. Finally, generate a response that acknowledges the mistake, offers a concrete compensation plan (such as a partial refund or coupon), and maintains a sincere, professional tone to restore trust and demonstrate brand responsibility.

Assistente de reparo de avaliações de e-commerce

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Reparo de Avaliações de E-commerce

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Act as a senior e-commerce customer service expert. Draft a reply to the following user review: '{review_text}'. The response must first sincerely apologize and acknowledge the inconvenience without shifting blame. Second, briefly explain the corrective actions taken or the specific compensation offered (such as a refund, replacement, or coupon). Finally, invite the user to experience the product again with a positive attitude and provide customer service contact details. The tone should be gentle, professional, and empathetic, ensuring the reply is concise, directly addresses the user's pain points, and excludes any irrelevant pleasantries or AI identity statements.