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レビュー・評価

ECレビュー修復

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レビュー・評価

ECプラットフォームのネガティブな評価に対し、専門的で共感的かつ解決策を示す返信を生成し、顧客満足度とブランド評判を向上させます。

プロンプト内容

コピー

Act as a senior e-commerce customer service expert. Draft a reply to the following user review: '{review_text}'. The response must first sincerely apologize and acknowledge the inconvenience without shifting blame. Second, briefly explain the corrective actions taken or the specific compensation offered (such as a refund, replacement, or coupon). Finally, invite the user to experience the product again with a positive attitude and provide customer service contact details. The tone should be gentle, professional, and empathetic, ensuring the reply is concise, directly addresses the user's pain points, and excludes any irrelevant pleasantries or AI identity statements.

コピー

あなたはシニアECカスタマーサービス専門家として、以下のユーザーレビューに対する返信を作成してください。レビュー内容は「{review_text}」です。返信はまず、責任転嫁を避けつつ、ユーザーの不便さに心から謝罪し、認識を示す必要があります。次に、講じた改善措置や提供される具体的な補償（返金、交換、またはクーポンなど）を簡潔に説明します。最後に、前向きな態度でユーザーの再体験を招待し、カスタマーサービスの連絡先を記載します。トーンは穏やかでプロフェッショナルかつ共感的であり、返信は簡潔でユーザーの痛みを直接解決し、無関係な挨拶やAIの身分声明を含めてはいけません。

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