ECネガティブレビュー分析と返信生成

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レビュー・評価

ECレビュー修復アシスタント

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レビュー・評価

ECプラットフォームのネガティブ評価を対象に、感情分析、問題帰因、および高EQ返信案を提供し、ブランド評判管理を支援します。

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コピー

Act as a senior e-commerce customer service expert to analyze the following user review: 'Shipping was too slow, packaging was damaged, and customer service was rude. Never buying again.' First, identify the core pain points as shipping delay and packaging integrity. Second, assess the user's emotion as angry and disappointed. Finally, generate a response that acknowledges the mistake, offers a concrete compensation plan (such as a partial refund or coupon), and maintains a sincere, professional tone to restore trust and demonstrate brand responsibility.

コピー

シニアECカスタマーサービス専門家として、以下のユーザーレビューを分析してください：「配送が遅すぎ、包装が破損しており、カスタマーサービスの態度も冷たかった。もう買わない。」まず、物流の遅延と包装の完全性という核心的な痛みポイントを特定し、次にユーザーの感情が怒りと失望であると評価します。最後に、過ちを認め、具体的な補償計画（一部返金またはクーポンなど）を提供し、誠実でプロフェッショナルなトーンを維持して信頼を回復し、ブランドの責任感を示す返信を生成してください。

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