Sistema de clasificación automática de tickets de soporte EC

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Clasificador de tickets EC

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Una herramienta de IA que categoriza automáticamente los tickets de soporte al cliente en el comercio electrónico basados en el procesamiento del lenguaje natural.

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Please analyze the following customer message received by an e-commerce support team and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, and General Consultation. Read the user's input carefully, extract key information such as order numbers, product names, and problem descriptions, and then classify the message into one of the five predefined categories based on established standards. If the message involves multiple issues, select the most urgent or core issue for classification. Finally, output the result in JSON format, including the original message, the predicted category, and a confidence score, ensuring the classification is accurate and meets actual business needs.

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Por favor, analice el siguiente mensaje del cliente recibido por un equipo de soporte de comercio electrónico y determine su categoría comercial. Las categorías incluyen: Consulta logística, Solicitud de devolución/intercambio, Queja sobre la calidad del producto, Disputa de precios y Consulta general. Lea atentamente la entrada del usuario, extraiga información clave como números de pedido, nombres de productos y descripciones de problemas, y luego clasifique el mensaje en una de las cinco categorías predeterminadas según estándares establecidos. Si el mensaje implica múltiples problemas, seleccione el problema más urgente o central para la clasificación. Finalmente, emita el resultado en formato JSON, incluyendo el mensaje original, la categoría predicha y una puntuación de confianza, asegurándose de que la clasificación sea precisa y cumpla con las necesidades comerciales reales.

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