Automatisches EC-Support-Ticket-Klassifizierungssystem

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EC-Ticket-Klassifizierer

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Ein KI-Tool, das Kundensupport-Tickets im E-Commerce basierend auf natürlicher Sprachverarbeitung automatisch kategorisiert.

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Please analyze the following customer message received by an e-commerce support team and determine its business category. The categories include: Logistics Inquiry, Return/Exchange Request, Product Quality Complaint, Price Dispute, and General Consultation. Read the user's input carefully, extract key information such as order numbers, product names, and problem descriptions, and then classify the message into one of the five predefined categories based on established standards. If the message involves multiple issues, select the most urgent or core issue for classification. Finally, output the result in JSON format, including the original message, the predicted category, and a confidence score, ensuring the classification is accurate and meets actual business needs.

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Bitte analysieren Sie die folgende vom E-Commerce-Supportteam erhaltene Kundenmeldung und bestimmen Sie ihre Geschäftskategorie. Die Kategorien umfassen: Logistikanfrage, Rückgabe/Umtauschanfrage, Produktqualitätsbeschwerde, Preisstreit und Allgemeine Beratung. Lesen Sie die Benutzereingabe sorgfältig durch, extrahieren Sie Schlüsselinformationen wie Bestellnummern, Produktnamen und Problembeschreibungen und klassifizieren Sie die Meldung dann basierend auf etablierten Standards in eine der fünf vordefinierten Kategorien. Wenn die Meldung mehrere Probleme beinhaltet, wählen Sie das dringendste oder zentrale Problem für die Klassifizierung aus. Geben Sie das Ergebnis schließlich im JSON-Format aus, einschließlich der ursprünglichen Meldung, der vorhergesagten Kategorie und eines Konfidenzwerts, und stellen Sie sicher, dass die Klassifizierung genau ist und den tatsächlichen Geschäftsanforderungen entspricht.

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