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AI Accounting Software Mocks User’s Clothes as Funeral Shroud; Official Apologizes, Rectifies Issue
A recent incident involving an AI assistant's inappropriate response has drawn attention. A user on social media reported that while using the "Feiya AI Accounting" app to log a 159 yuan expense for buying clothes for his father, the AI made a hurtful comment. After the user entered the amount, the AI didn't process the transaction correctly; instead, it remarked that the clothing resembled a "funeral suit."
In subsequent exchanges, the AI failed to realize its error and continued with similar responses. The insulting and unempathetic reply angered the user, who decided to cancel his membership and request a refund.
In response to the poor user experience, the software provider issued an official statement on May 6. Customer service explained that the inappropriate reply was not due to human intervention but a flaw in the AI's dialogue database. The technical team has since applied emergency fixes to the relevant models and strengthened oversight and restrictions on AI conversation scenarios to prevent similar insensitive or disrespectful remarks.
On the afternoon of May 6, the company released a letter of apology, publicly acknowledging significant shortcomings in controlling AI boundaries and understanding cultural taboos. The statement said the AI model failed to recognize emotional limits in specific contexts and that the platform is willing to take full responsibility.
In its remediation plan, the company stated it would implement measures such as blocking sensitive words and strengthening full-scenario review mechanisms. Regarding the user's difficulties during membership cancellation, the company clarified the situation and promised to optimize the refund process, sincerely apologize to affected users, and provide appropriate compensation.
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A recent incident involving an AI assistant's inappropriate response has drawn attention. A user on social media reported that while using the "Feiya AI Accounting" app to log a 159 yuan expense for buying clothes for his father, the AI made a hurtful comment. After the user entered the amount, the AI didn't process the transaction correctly; instead, it remarked that the clothing resembled a "funeral suit."
In subsequent exchanges, the AI failed to realize its error and continued with similar responses. The insulting and unempathetic reply angered the user, who decided to cancel his membership and request a refund.
In response to the poor user experience, the software provider issued an official statement on May 6. Customer service explained that the inappropriate reply was not due to human intervention but a flaw in the AI's dialogue database. The technical team has since applied emergency fixes to the relevant models and strengthened oversight and restrictions on AI conversation scenarios to prevent similar insensitive or disrespectful remarks.
On the afternoon of May 6, the company released a letter of apology, publicly acknowledging significant shortcomings in controlling AI boundaries and understanding cultural taboos. The statement said the AI model failed to recognize emotional limits in specific contexts and that the platform is willing to take full responsibility.
In its remediation plan, the company stated it would implement measures such as blocking sensitive words and strengthening full-scenario review mechanisms. Regarding the user's difficulties during membership cancellation, the company clarified the situation and promised to optimize the refund process, sincerely apologize to affected users, and provide appropriate compensation.
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