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电商客服工单分类
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利用自然语言处理技术，对电商平台用户咨询与投诉工单进行语义分析，自动识别问题类型并分配至对应业务部门，提升响应效率与解决率。
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Analyze the following customer message received by e-commerce support, identify if the core request falls under product inquiry, logistics tracking, return/exchange application, or complaint/suggestion, and assign the corresponding classification label to route the ticket to the appropriate business team for rapid and professional handling.
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请分析以下电商客服收到的用户留言，识别其核心诉求属于产品咨询、物流查询、退换货申请还是投诉建议，并据此将工单标记为相应的分类标签，以便系统自动路由至对应的业务处理团队，确保用户问题得到快速且专业的响应。
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