Sistema de classificação automática de tickets com IA

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Lista de Prompts de IA

Classificação de tickets de suporte

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Utilizar processamento de linguagem natural para analisar consultas e reclamações de usuários, identificar automaticamente o tipo de problema e atribuir ao departamento correspondente para melhorar a eficiência.

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Analyze the following customer message received by e-commerce support, identify if the core request falls under product inquiry, logistics tracking, return/exchange application, or complaint/suggestion, and assign the corresponding classification label to route the ticket to the appropriate business team for rapid and professional handling.

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Analise a seguinte mensagem recebida pelo suporte de comércio eletrônico, identifique se a solicitação principal se enquadra em consulta de produto, rastreamento logístico, solicitação de devolução/troca ou reclamação/sugestão, e atribua a etiqueta de classificação correspondente para rotear o ticket à equipe comercial apropriada para garantir uma resposta rápida e profissional.

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