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ECカスタマーサポートチケット分類
AI
31
31
自然言語処理技術を用いて、ECプラットフォームのユーザー相談や苦情を分析し、問題タイプを自動で識別して関連部署に割り当てることで、対応効率と解決率を向上させます。
プロンプト内容
コピー
コピー
Analyze the following customer message received by e-commerce support, identify if the core request falls under product inquiry, logistics tracking, return/exchange application, or complaint/suggestion, and assign the corresponding classification label to route the ticket to the appropriate business team for rapid and professional handling.
コピー
以下のECカスタマーサポートから受け取ったユーザーメッセージを分析し、その核心となる要望が製品相談、物流追跡、返品・交換申請、または苦情・提案のいずれに該当するかを特定し、対応チームへ迅速かつ専門的な対応ができるよう、適切な分類ラベルを付与してください。
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