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電商客服工單分類
AI
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利用自然語言處理技術，對電商平台用戶諮詢與投訴工單進行語義分析，自動識別問題類型並分配至對應業務部門，提升響應效率與解決率。
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Analyze the following customer message received by e-commerce support, identify if the core request falls under product inquiry, logistics tracking, return/exchange application, or complaint/suggestion, and assign the corresponding classification label to route the ticket to the appropriate business team for rapid and professional handling.
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請分析以下電商客服收到的用戶留言，識別其核心訴求屬於產品諮詢、物流查詢、退換貨申請還是投訴建議，並據此將工單標記為相應的分類標籤，以便系統自動路由至對應的業務處理團隊，確保用戶問題得到快速且專業的響應。
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