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Document360

AI Self-Service Knowledge Base

May 27, 2025

AI SaaS Team Collaboration knowledge base Healthcare Customer Support self-service financial services legal product documentation

Document360 Product Information

Document360 is an AI-powered platform that revolutionizes the way you create and manage knowledge bases, product documentation, manuals, SOPs, wikis, and more. It's designed to cater to both customers and internal teams, ensuring everyone has access to the information they need when they need it.

How to Use Document360?

Using Document360 is a breeze! This platform offers a comprehensive suite of tools that allow you to build, share, and manage all kinds of documentation. Whether you're looking to set up a customer-facing knowledge base or an internal resource hub, Document360 has you covered. It includes a dedicated portal for editors, writers, and reviewers to streamline content creation, a user-friendly site for your customers and employees, a widget that integrates seamlessly with SaaS products and websites, and specialized API documentation for developers. With these features at your fingertips, you'll wonder how you ever managed without it!

Document360's Core Features

Portal For Editors, Writers, and Reviewers

Collaborate effortlessly with your team through a dedicated space designed for content creation and review.

Site For Customers and Employees

Provide a user-friendly interface for your audience to access all the information they need.

Widget For SaaS Products and Websites

Enhance your product or website with a widget that offers instant access to your documentation.

API Documentation For Developers

Offer detailed API documentation to help developers integrate and use your services effectively.

Analytics

Track how your documentation is used and where improvements can be made with robust analytics tools.

Workflow

Streamline your content creation process with customizable workflows.

SEO

Boost the visibility of your documentation with built-in SEO features.

Integrations

Connect Document360 with other tools you use to enhance your workflow and productivity.

Business Glossary

Create a standardized glossary to ensure consistency across your documentation.

Ticket Deflector

Reduce support tickets by guiding users to self-help resources within your documentation.

Drive

Manage your files and documents efficiently with an integrated drive system.

Platform API

Leverage the platform API to automate and customize your documentation processes.

Health Check Metrics

Monitor the health and performance of your knowledge base with detailed metrics.

Document360's Use Cases

Customer Knowledge Base

Empower your customers with a comprehensive knowledge base that helps them find answers quickly.

Internal Knowledge Base

Improve internal communication and efficiency with a centralized resource hub for your team.

Standard Operating Procedures

Document and share SOPs to ensure consistency and compliance across your organization.

FAQ from Document360

What is Document360?: Document360 is an AI-powered platform for creating and managing various types of documentation.
What are the core features of Document360?: Core features include portals for editors and reviewers, sites for customers and employees, widgets for integration, API documentation, analytics, and more.
What are the use cases for Document360?: It's used for customer knowledge bases, internal knowledge bases, and managing standard operating procedures.
What industries can benefit from Document360?: Industries such as tech, healthcare, finance, and more can leverage Document360 to improve their documentation processes.

For customer service, you can reach out to Document360 via their support email at [email protected]. For more contact options, please visit the contact us page.

Curious about the company behind Document360? Check out the about us page for more information.

Already a user? Log in to Document360 at this link. Not yet a member? Sign up now at this link.

Interested in pricing? Explore the options at Document360's pricing page.

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