AI-Powered E-commerce Ticket Auto-Classification

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E-commerce Ticket Classification

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Leverage NLP to analyze e-commerce customer service tickets, identifying intent and automatically categorizing them into after-sales, logistics, or product inquiry modules to enhance response efficiency.

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Analyze the provided e-commerce customer consultation text to identify the core request and determine its business category. If the user mentions damaged, missing, or malfunctioning items, categorize it as an after-sales issue. If it involves delayed shipping, logistics updates, or lost packages, categorize it as a logistics issue. If it asks about product specifications, usage tutorials, or compatibility, categorize it as a product inquiry. Ignore emotional expressions and extract key facts for precise classification, outputting the corresponding standard business label.

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