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E-commerce Ticket Classification
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Utilize NLP to analyze customer service tickets, automatically identifying issue types such as logistics, quality, or returns, and routing them to the appropriate department for efficient handling.
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Please analyze the following e-commerce customer service ticket content, determine its business category based on semantics, such as logistics inquiry, product quality issue, return or exchange application, or account anomaly, and output the corresponding classification label along with a brief handling suggestion so that the system can automatically route it to the relevant business department for processing.
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