Classification automatique des tickets de support e-commerce par IA

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Classification des tickets de support e-commerce

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Utiliser les technologies de traitement du langage naturel pour analyser sémantiquement les tickets de consultation et de plainte reçus par le service client e-commerce, identifier automatiquement le type de problème et les attribuer au département commercial correspondant, améliorant ainsi l'efficacité de la réponse et le taux de résolution.

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Please analyze the following e-commerce customer service ticket content, determine its business category based on semantics, such as logistics inquiry, product quality issue, return or exchange application, or account anomaly, and output the corresponding classification label along with a brief handling suggestion so that the system can automatically route it to the relevant business department for processing.

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Veuillez analyser le contenu des tickets de service client e-commerce reçus ci-dessous, déterminer leur catégorie commerciale en fonction de la sémantique, telle que la demande de logistique, le problème de qualité du produit, la demande de retour ou d'échange, ou l'anomalie de compte, et générer l'étiquette de classification correspondante ainsi qu'une suggestion de traitement brève, afin que le système puisse les router automatiquement vers le département commercial concerné pour traitement.

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