Classificação automática de tickets de suporte de comércio eletrônico com IA

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Classificação de tickets de suporte de comércio eletrônico

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Utilizar tecnologias de processamento de linguagem natural para analisar semanticamente os tickets de consulta e reclamação recebidos pelo serviço de atendimento ao cliente de comércio eletrônico, identificar automaticamente o tipo de problema e atribuí-los ao departamento comercial correspondente, melhorando assim a eficiência de resposta e a taxa de resolução.

Conteúdo do prompt

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Please analyze the following e-commerce customer service ticket content, determine its business category based on semantics, such as logistics inquiry, product quality issue, return or exchange application, or account anomaly, and output the corresponding classification label along with a brief handling suggestion so that the system can automatically route it to the relevant business department for processing.

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Por favor, analise o conteúdo dos tickets de serviço ao cliente de comércio eletrônico recebidos abaixo, determine sua categoria comercial com base na semântica, como consulta de logística, problema de qualidade do produto, solicitação de devolução ou troca, ou anomalia de conta, e gere a etiqueta de classificação correspondente junto com uma sugestão de tratamento breve, para que o sistema possa roteá-los automaticamente para o departamento comercial correspondente para processamento.

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